Frequently Asked Questions
Everything you need to know about your next DIY project
What shipping methods do you offer for delicate electronics?
We use anti-static packaging and reinforced boxes for all Raspberry Pi boards and sensors. We offer standard ground and expedited shipping options to ensure your components arrive safely and quickly.
Do you offer technical support for the kits you sell?
Yes, our team of makers provides basic troubleshooting for all official kits. We also provide links to comprehensive setup guides and documentation for most Raspberry Pi and Arduino projects.
What is your return policy on opened components?
Unopened items can be returned within 30 days. For opened components that are defective, we offer a full replacement or store credit. Please note that we cannot accept returns on items damaged by improper soldering or electrical misuse.
Are your Raspberry Pi boards authentic?
Absolutely. We are an authorized reseller, and all our Raspberry Pi boards, HATs, and official accessories are sourced directly from approved manufacturers to guarantee authenticity and quality.
Do you provide bulk discounts for educational institutions?
Yes, we support STEM education and offer special volume pricing for schools, coding clubs, and universities. Please contact our sales team with your tax-exempt documentation for a custom quote.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For corporate and educational orders, we also support Purchase Orders (POs) upon credit approval.